Missed bins in snowy/icy weather
If a driver decides that it is not safe to drive in an area or street, they will report this to their manager.
We will then post alerts on Facebook and let our customer service team know, so we can let any residents know when they call in for updates.
Unfortunately we cannot send leaflets out to local homes which is a huge undertaking and very costly. Also because things change so quickly when it snows, by the time we had produced and distributed a leaflet, it's likely things would have changed. Equally delivering a leaflet in snowy/icy conditions would be difficult in many areas.