Accessibility Statement 2020

Accessibility Statement for Rossendale Borough Council

This accessibility statement applies to Rossendale Borough Council.

This website is run by Rossendale Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts 
  • zoom in up to 400% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • We’ve also made the website text as simple as possible to understand.    

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We have listed areas of the site that we know are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software 
  • live video streams do not have captions

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 days. If you cannot view the map on our ‘contact us’ page, call or email us for directions.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Andrew Buckle, Head of Customer Services and ICT:

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

 

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us - https://www.rossendale.gov.uk/directory_record/231543/one_stop_shop for directions.

 

Technical information about this website’s accessibility

Rossendale Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

[content here]

Disproportionate burden

Content that’s not within the scope of the accessibility regulations

PDF's or other documents published before 23 September 2018 that are not essential to providing services.

What we’re doing to improve accessibility

[content here]

Preparation of this accessibility statement

This statement was prepared on [date when it was first published]. It was last reviewed on [date when it was last reviewed]. This website was last tested on [date]. The test was carried out by [add name of organisation that carried out test, or indicate that you did your own testing]. We used this approach to deciding on a sample of pages to test [add link to explanation of how you decided which pages to test]. You can read the full accessibility test report [add link to report].