Housing Renewal Assistant

Salary      – £25,979 - £27,803 (Grade 4)

Hours      – 37 hours – office based, on-site, hybrid working

The role

We are currently looking to appoint a Housing Renewal Assistant.  The role will involve assisting with the delivery of our Housing Assistance Policy, including the provision of Disabled Facilities Grants and Home Improvement Agency Grants, working with clients living in either social or private housing sectors within the Borough.

Qualifications

Educated to Level 3 or equivalent.

Duties and responsibilities

  • To assist with and carry out technical inspections
  • Support the work of the Housing Renewal Service to ensure the highest possible customer service and that adaptation works are delivered in a timely manner, represent the best possible value for money and meet performance targets
  • Assist in the reporting on performance and customer satisfaction levels across the Housing Service
  • To have a thorough knowledge of the Council’s Housing Assistance Policy, its objectives, the products and assistance available and to be able to advise accordingly
  • Understand the legal framework and requirements of the Disabled Facilities Grant process and be able to advise customers accordingly
  • Scrutinise plans and evaluate estimates / tenders submitted for housing financial assistance and adaptations in accordance with Contract Rules and Departmental Policies
  • Use problem solving skills to ascertain a resolution when faced with unfeasible adaptations
  • Consultation with customer/Occupational Therapist, to carry out all preparatory work as necessary to support adaptations for disabled people/property improvements, including property inspection, technical scheme drawings, work specifications and preparation of tenders
  • Officiate the input and extraction of relevant data from the sections Case Management database in support of the Housing Assistance Policy and adaptation service in order to manage workloads in accordance with service level standards
  • Agree variations to work specifications with contractors and customers in accordance with Departmental policy and internal audit requirements

Person Specification

  •  Experience of working in / within the Construction Industry would be an advantage
  •  Excellent skills in customer care
  •  Good communication skills, both orally and written
  • Excellent administration skills and attention to detail
  • Ability to work on own initiative and make decisions within pre-determined guidelines
  • Ability to work flexibly as part of a Team and to meet the needs of the organisation
  • Ability to work under pressure
  • Ability to communicate confidently with people of all levels, providing support and developing co-operative working relationships
  • Cares about clients and shows empathy when dealing with elderly and vulnerable members of the public
  • Willingness to undertake appropriate training as necessary
  • Excellent IT skills with good working knowledge of Microsoft Office
  • Ability and willingness to demonstrate the council’s values and behaviours
  • Full current driving licence and access to a vehicle for work purposes

Benefits

  • Flexible working
  • Family friendly policies
  • On-site free parking
  • Up to 31 days' annual leave
  • Option to purchase additional leave
  • Salary sacrifice cycle to work scheme
  • Savings and loan scheme
  • Discounted gym membership
  • Generous pension scheme
  • Additional voluntary contribution to AVC
  • Staff reward scheme
  • Employee Assistance Programme
  • Employee forums (Your Voice, Health & Wellbeing)

General Statement

The information contained in this job description is provided to assist employees joining the council to understand and appreciate the work content of their post and the role they will play in the organisation. However, the following point should be noted:

  • Whilst every endeavour has been made to outline all the duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail. Broad headings, therefore, may have been used, in which case all the usual associated routines are naturally included in the job description.

How to apply

Download and complete the application form at https://www.rossendale.gov.uk

Application forms should be returned to: recruitment@rossendalebc.gov.uk OR

Rossendale Borough Council, People & Policy, The Business Centre, Futures Park, Bacup, Lancashire, OL13 0BB

Alternatively, email your name and address, quoting reference number RG4012 to recruitment@rossendalebc.gov.uk or telephone People and Policy on 01706 252513.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people.  To qualify, you will need to meet the minimum requirements for the role, and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • If you consider yourself to be disabled or if you have a long-term health condition.

Closing Date        – Monday 5th August 2024 at 10am

Interview Date     – Week Commencing 12th August 2024