20th September 2011: Standards Committee

Agendas

Agenda for the Meeting on 20th September 2011

Report

Item A2. Minutes of the meeting held on 21st June 2011 Item D3. Bribery Act 2010 Item D3. Appendix 1. Anti-Bribery Policy and Procedure Item D4. Recommendations from Internal Audit Item D2. Appendix A. (1) Local Government Ombudsman's Letter 2010/11 Item D2. Appendix A. (2) Local Government Ombudsman's Figures 2010/11 Item D2. Appendix B. Complaints to RBC by Service Area and Average Response Times Item D2. Appendix C. Summary of Complaint Type by Service Area Item D2. Appendix D. Justified/Unjustified Complaints by Service Area Item D2. Appendix E. Customer Compliments by Service Area Item D2. Local Government Ombudsman Annual Letter for the Year Ended 31st March 2011 and Annual Complaints Review

Minutes

Minutes of the meeting held on 20th September 2011