Rossendale Landlord Portal Terms of Use
You must read the Portal Terms of Use detailed which are shown below before commencing the registration process at the bottom of this page.
The Landlord or Senior Manager must read and sign to accept the conditions for the use of the Landlord Portal and a copy of this agreement is to be held with both the Landlord and the Local Authority (LA).
Rossendale Borough Council will grant you access to the Landlord Housing Benefit Portal provided the terms and conditions of access have been agreed and a signed copy returned to the LA.
Landlord Obligations
The Landlord Portal has been provided to allow you to view details of awards and payments made for tenants who currently have their Housing Benefit paid directly to you, or your company. You will only be able to view details of claims that you are currently receiving direct payment for.
Access to the Landlord Portal will be via a User name and password which is unique to you or your company. The passwords must not disclosed or shared with anyone else.
You are responsible for ensuring that the data you access is for business use only and used appropriately. You must be aware of your own obligations in accordance with the Data Protection Act (2018) and UK-GDPR, as to the control of the security of the data which you access. Any landlord suspected of abuse surrounding the use of the portal by the landlord or a member of their staff will have access withdrawn pending investigation into the matter.
The LA will not be liable for any damages caused by a data breach by the Landlord accessing the portal inappropriately or using the data inappropriately.
The LA has the right to remove access to the portal where they suspect misuse of the portal and the data it holds has occurred.
You must report any changes that affect the terms of the agreement immediately.
Data
You agree that you (and your company if applicable) will access and hold data for the purpose of which it is intended. This access will comply with data protection and security of data.
Where data you no longer require is held, you agree to destroy the data in a confidential manner in line with the data protection procedure.
In addition, you agree that:
- You have put in place appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data and to prevent against accidental loss or destruction of, or damage to personal data
- You will take reasonable steps to ensure the reliability of any employees who will have access to personal data.
Confidentiality
You acknowledge that in using the Landlord Portal you may have access to confidential information.
You agree that you shall hold any Confidential Information in confidence and, unless required by law, shall not:
- Make any Confidential Information available to any third party (other than to a party to whom you are satisfied that you may legally disclose such Confidential Information to); or
- Use the Confidential Information for any purpose otherwise than in the proper performance of your duties as a landlord; or
- Permit or cause any unauthorised disclosure of Confidential Information through any failure to exercise due care and diligence.
Individual Users
You agree to notify Rossendale Borough Council at once of any individual user who no longer requires access to the Landlord Portal. Please email systemsupportcapita@rossendalebc.gov.uk with details.
Passwords
Password complexity must be 12 characters and include the following:
- 1 uppercase
- 1 lowercase
- 1 digit
You accept responsibility that users will protect their individual passwords.
We recommend that you regularly reset your password for security purposes.
Please note that your account will be locked after 5 unsuccessful login attempts – to request your account to be unlocked please email systemsupportcapita@rossendalebc.gov.uk giving your full name, Landlord Reference number and your contact telephone number.
Landlord / Senior Officer
You agree to notify Rossendale Borough Council if you are no longer the Landlord or Senior Officer for your organisation and inform us of your replacement. Please email systemsupportcapita@rossendalebc.gov.uk with this information.
